Refund policy
Introduction
Your Megacap will only be produced once you order it. This means:
1. The delivery time is slightly longer than you might be used to from a mass producer. You will usually receive your cap within two weeks.
2. No two Megacaps are identical. Some production steps are done by hand. Variations are possible.
3. Refunds are only possible in cases of clearly defective production.
To process your complaint, you must return the product in question within the return period (14 days).
Even though our production partners ship your Megacap directly to you, they are NOT your contact for complaints. Please contact us first and exclusively at the email address below. Please do not initiate a return to us without contacting us beforehand.
The brand is based in Switzerland (UID: CHE-487.340.345). Whether you have special requests or would like to make a complaint – everything will be handled personally and reliably here:
To avoid frustration, we place great emphasis on accurately representing the shape, material, and workmanship of our products in our online shop. Please note: Colors, in particular, can appear differently on various media and in real life.
At Megacaps, "one size" means that the snapback closure allows for a good fit for head circumferences from 54 to 61 cm (from 21.26 to 24.02 inches). To be sure, please check your head circumference before ordering.
Megacaps products are intended exclusively for purchase in the USA. Megacaps assumes no liability or costs associated with unauthorized or illegal export to other countries.
Terms of Service (ToS)
Effective Date: 09/01/2026
Please read these Terms of Service carefully before accessing or using our website. By visiting our site or purchasing caps from us, you agree to be bound by these terms.
### 1. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Switzerland, without regard to conflict of law principles.
### 2. Dispute Resolution, Binding Arbitration, and Venue
PLEASE READ THIS SECTION CAREFULLY. IT LIMITS YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Informal Resolution:
For any dispute arising out of your purchase, you agree to first contact us informally to attempt a resolution.
Class Action Waiver:
You and megacaps.ch agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You expressly waive your right to file or participate in a class-action lawsuit in the United States.
Arbitration & Venue:
If a dispute cannot be resolved informally, it shall be settled via binding arbitration administered by the American Arbitration Association (AAA). For U.S. customers, the arbitration shall take place online or in the U.S. state where your order was processed (either California or Pennsylvania). The arbitrator's decision shall be final and binding.
### 3. Product Presentation & Qualified Origins
We make every effort to display the colors and images of our caps accurately. The structural base components of our caps originate in China, and final customization, refinement, and embroidery take place in the United States.
### 4. Limitation of Liability
In no case shall megacaps.ch, our directors, officers, employees, or logistics partners be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of our storefront or any products procured using the service.
Refund Policy
Effective Date: 09/01/2026
Thank you for shopping at [Insert Store Name]. We want you to be completely satisfied with your purchase.
### 1. 30-Day Return Window
We accept returns of unworn, unwashed, and unaltered caps within thirty (30) days of the delivery date. Items must be returned in their original packaging with all product tags attached.
### 2. Return Shipping Costs
Customer Responsibility:
Customers are responsible for paying their own return shipping costs unless the item arrived damaged or we made an error in your order.
Return Address:
All returns must be mailed to our domestic U.S. processing center. Do not mail returns to our corporate headquarters in Switzerland. Please contact customer service to obtain your domestic return authorization label.
### 3. Refunds and Processing
Once your return is received and inspected at our U.S. facility, we will send you an email notification. Approved refunds will be processed automatically back to your original method of payment within [5-10] business days. Shipping costs from the original order are non-refundable.
### 4. WARNING for California Residents (Prop 65):
We have no control or influence over the manufacturing conditions at the supplier's site. This product can expose you to chemicals including [e.g., lead or phthalates], which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.